About

As a multifaceted professional with a proven track record in Customer Support and Management within higher education, I bring a unique blend of artistic vision and technical expertise to every role. My proficiency spans Web Design, Graphic Design, Layout Design, Adobe Creative Cloud Suite, WordPress, Web Hosting, Relational Databases, SQL, and Airtable, enabling me to deliver comprehensive solutions and exceptional results.

Holding a Bachelor of Fine Arts (BFA) in Fine/Studio Arts from the Institute of American Indian and Alaska Native Culture, I combine artistic sensibility with technical acumen to create visually stunning and functional designs. This distinctive background allows me to approach challenges with creativity and precision, resulting in captivating user experiences that drive engagement and achieve measurable outcomes.

Key Strengths:

• Customer-centric approach with a focus on delivering outstanding support
• Efficient project management and seamless operational oversight
• Adept problem-solver, thriving in fast-paced environments
• Continuous learner, staying abreast of industry trends and emerging technologies

Throughout my career, I have consistently demonstrated an ability to:

• Leverage technical skills to streamline processes and enhance productivity
• Create visually impactful designs that align with organizational objectives
• Resolve complex issues with innovative, user-focused solutions
• Collaborate effectively with cross-functional teams to achieve shared goals

My passion for merging artistry with technology, coupled with my commitment to excellence, positions me as an ideal candidate for roles requiring a versatile professional with a keen eye for design, user-oriented and a solid foundation in web technologies and database management.

I welcome any opportunity to discuss how my unique skill set can contribute to your organization's success and drive innovation in your projects.

Work Experience

Accomplishments As Technical Support Engineer [August 2021 to present]

• Strength for WooCommerce technical support with shipping and logistics. 
• Analyzed WooCommerce plugin core common questions and constructed documentation and guide.
• Reviewed user flow and WooCommerce support technicalities for Automattic for Agencies program.
  
• Constructed to contribute to start internal documentation for Automattic for Agencies program for Woo support division. 

Accomplishments As LMS Admin [May 2020 to August 2021]

• Resolved ineffective team collaboration issues by providing reports via SQL/relational database. Promoted data-driven procedures for daily tasks by configuring Airtable bases for cross-departmental collaboration.

Project-based Accomplishments

• Implemented & Developed Faculty Discourse Forum
• Developed Courseware Template Design and Promoted Adoption
• Researched & Implemented Mobile Device Management System for 150+ Mac Devices
• Implemented Help Desk Software (ZenDesk)

Accomplishments As LMS Technician

• Assisted faculty to adopt to new technology tools. Contributed to rise LMS adoption rate by appx. 67% within 2 years. (Before pandemic)

Accomplishments As LMS Migration Assistant

• Developed procedures to manage coursewares and enrollments. Managed 200+ courses, 600+ user enrollments, and provided technical support. 

Education

I studied Fine Arts and graduated with B.F.A. in 2016 from Institute of American Indian Arts. I value aesthetics in everyday life. Passion and arts lead to creative solutions.

• Institute of American Indian Arts (IAIA)
• August. 2013 – December 2016
  
• [Santa Fe, NM. US]

Work-Related Skills

• Relational Database/CRM/SIS
• Learning Management System
• SQL/Reporting/Data Visualization
• Mobile Device Management
• Technical Writing

Skills

• Adobe Creative Cloud - Illustrator, Photoshop, InDesign
• Microsoft Office 365 - Word, Excel, PowerPoint, OneDrive
• WordPress and Web Hosting

Language

• Japanese (Native), English (Fluent)